Privacy Policy

Effective Date: 22nd June, 2026

Prime Homecare (“Prime Homecare”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, submit an enquiry, request a consultation, apply for employment, or use our services.

Prime Homecare operates in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Irish Data Protection Act 2018, and other applicable privacy legislation.

1. Who We Are

Prime Homecare is a provider of non-medical home support services within the Republic of Ireland.

For the purposes of data protection legislation, Prime Homecare acts as the Data Controller of personal information collected through our website and service enquiries.

2. Information We Collect

When you interact with Prime Homecare, we may collect information including your name, telephone number, email address, residential address, county or location, care requirements, preferred contact times, and any additional information voluntarily provided through enquiry forms, consultation requests, assessments, applications, or correspondence.

Where services are being arranged, we may also collect information relating to support needs, mobility requirements, daily living activities, emergency contacts, and other information necessary to assess and coordinate appropriate home support services.

If you apply to work with Prime Homecare, we may collect information relating to your qualifications, employment history, references, Garda Vetting status, certifications, identity verification documents, and compliance records.

3. How We Use Your Information

We collect and process personal information to respond to enquiries, arrange consultations, conduct care assessments, prepare service proposals, coordinate care services, communicate regarding appointments, manage recruitment and onboarding processes, process payments and invoices, comply with legal obligations, and improve our services.

Where you request information through our website, submit a contact form, request a callback, or otherwise provide your contact details, you expressly consent to Prime Homecare contacting you by telephone, email, SMS, WhatsApp, or other reasonable communication methods regarding your enquiry or potential services.

Submitting an enquiry does not create any obligation to purchase services and does not create a contractual relationship between you and Prime Homecare.

4. Legal Basis for Processing

Prime Homecare processes personal information on one or more of the following lawful bases:

• Your consent.

• The performance of a contract or steps taken before entering into a contract.

• Compliance with legal and regulatory obligations.

• Legitimate business interests, provided these do not override your rights and freedoms.

5. Sharing of Information

We do not sell personal information to third parties.

Information may be shared with authorised employees, contractors, care workers, professional advisers, insurers, payment providers, software providers, regulatory authorities, or government bodies where necessary for the delivery of services, legal compliance, safeguarding responsibilities, or business operations.

All third parties engaged by Prime Homecare are expected to maintain appropriate confidentiality and data protection standards.

6. Data Security

Prime Homecare implements reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

While every effort is made to safeguard information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, enforce agreements, or satisfy regulatory requirements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

8. Your Rights

Under GDPR, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of information where appropriate, restrict processing, object to processing, withdraw consent where consent is relied upon, and request data portability where applicable.

Requests relating to personal information may be submitted using the contact details provided below.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, and enhance user experience.

You may manage cookie preferences through your browser settings. Certain website functions may be affected if cookies are disabled.

10. Third-Party Links

Our website may contain links to third-party websites. Prime Homecare is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Changes to This Policy

Prime Homecare reserves the right to amend this Privacy Policy from time to time. Updated versions will be published on our website and become effective upon publication.

12. Contact Information

Questions regarding this Privacy Policy or requests relating to personal information may be directed to:

Prime Homecare

Rivercourt Business Centre

Penthouse Floor

Cornmarket Square

Roberts Street

Limerick

V94 FVH4

Ireland

Email: primehomecare.ie@gmail.com